Dovetail Software Blogs

ECtel and Amdocs Team Up to Fight Fraud ''What do you get when a leading revenue management firm teams up with leading telecom billing solutions provider? You get a neat fraud detection and prevention solution with an expert delivery team. According to a report in this morning's Globes, ECtel (ECTX) announced a collaboration with Amdocs ...

Business intelligence across the enterprise remains a strong development goal in 2008. Issues of data quality and integration still plague the effort, and results to date are mixed.“Aberdeen research reveals that more than 80 percent of all companies surveyed rate the delivery of actionable information to the enterprise as a top 10 ...

Mostly Cloudy ''The amazingly prolific Bob Warfield has devoted 2,500 words to the significance of Amazon’s development path within the context of cloud computing, in an article worth reading in its entirety, To Rule the Clouds Takes Software: Why Amazon SimpleDB is a Huge Next Step. Warfield considers the entire landscape: how the clouds ...

Dovetail Software Blogs: Business and IT Are Oceans Apart “But one of the barriers to this being instituted is IT simply doesn’t know enough about how the company makes money. Just as few people on the business side understand the intricacies and challenges their IT counterparts face. “So the ability to pursue ...

Dovetail Software Blogs: Careful With That SaaS “None of this is to say that SaaS is a poor model. To the contrary, SaaS is booming precisely because it fills gaps that the longer range evolution of the cross-enterprise strategic vision can’t always fill in time. But it becomes apparent that deploying SaaS as a strategic move ...

Dovetail Software Blogs: Whither CRM? “The first point to become clear was that the role of CRM has changed, and so has ownership of its mission. “CRM implementations are tightly aligned with the overall business strategy and focused on realizing business value, rather than meeting singular metrics.” “To this end, IT no longer ...