Dovetail Software Blogs

Contact Center Performance Thriving in the Recession ''Conventional thought would dictate that key performance metrics (KPI) measuring contact center performance would drop during the economic recession due to more stressed-out, grumpier individuals. According to a new study from CFI Group, the opposite rang true -- as it found the Contact Center ...

The Excellent Opportunity Facing CIOs ''So it's been a great relief to see that, in spite of the ravages of the recession, strategic business innovation continues unabated as many companies right here, right now are rapidly reconfiguring their products and services to meet customer needs. And no one -- no one -- is better positioned to make that ...

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Business Intelligence: Software Helps Decision Makers ''BI gives an agency a unified Relevant Products/Services view, or big picture, of what data might signal. Until recently, few applications, short of a spreadsheet, could analyze large amounts of information in a timely manner and provide insights. But now, business intelligence gives ...

Cutting Through the Business-Critical Information Fog ''Organizations are benefiting from increasingly employing analytics and business intelligence tools, which rapidly update decision makers on issues and how they impact a company's overall compliance or risk activities.''The Mainframe is Not Evil, But COBOL is.. ''Large enterprises love ...

ECtel and Amdocs Team Up to Fight Fraud ''What do you get when a leading revenue management firm teams up with leading telecom billing solutions provider? You get a neat fraud detection and prevention solution with an expert delivery team. According to a report in this morning's Globes, ECtel (ECTX) announced a collaboration with Amdocs ...

Business Intelligence: A Technology Category in Tumult ''No one can deny that the market for business intelligence applications is hot. An Aberdeen Group survey found that the number-one technology spending item for companies was 'reporting and analytics' in 2007.'' Business Intelligence Is Mission-Critical, for CRM and Others According ...

''Tech firms are in denial'' ''Amdocs is one of the better companies right now. I have very few ''Buy'' recommendations at present - Amdocs and Cisco are just about the only ones. Amdocs has long-term outsourcing contracts, while on the other hand it recently reported two major contract wins with AT&T. We estimate one at $500 million over ...