Dovetail Software Blogs

Business Intelligence: Software Helps Decision Makers ''BI gives an agency a unified Relevant Products/Services view, or big picture, of what data might signal. Until recently, few applications, short of a spreadsheet, could analyze large amounts of information in a timely manner and provide insights. But now, business intelligence gives ...

Cutting Through the Business-Critical Information Fog ''Organizations are benefiting from increasingly employing analytics and business intelligence tools, which rapidly update decision makers on issues and how they impact a company's overall compliance or risk activities.''The Mainframe is Not Evil, But COBOL is.. ''Large enterprises love ...

ECtel and Amdocs Team Up to Fight Fraud ''What do you get when a leading revenue management firm teams up with leading telecom billing solutions provider? You get a neat fraud detection and prevention solution with an expert delivery team. According to a report in this morning's Globes, ECtel (ECTX) announced a collaboration with Amdocs ...

Business Intelligence: A Technology Category in Tumult ''No one can deny that the market for business intelligence applications is hot. An Aberdeen Group survey found that the number-one technology spending item for companies was 'reporting and analytics' in 2007.'' Business Intelligence Is Mission-Critical, for CRM and Others According ...

''Tech firms are in denial'' ''Amdocs is one of the better companies right now. I have very few ''Buy'' recommendations at present - Amdocs and Cisco are just about the only ones. Amdocs has long-term outsourcing contracts, while on the other hand it recently reported two major contract wins with AT&T. We estimate one at $500 million over ...

Agility Means Simple Things Done Well, Not Complex Things Done Fast ''Experience shows me (again and again) that agility is not about working fast but about finding elegantly simple solutions to business problems. You'll know you've found an elegantly simple solution when the business people agree it solves their most important and ...

Amdocs, IBM To Expand Global Relationship To Deliver Improved Customer Experience ''Amdocs Ltd. (DOX) and IBM (IBM) revealed that they have decided to enhance their global relationship to help service providers deliver significantly improved customer experience. The recently announced Amdocs Service Provider Information Management Solutions ...

BPM, SOA, and the Swing Voters ''Many articles that I have read speak about the complexity of BPM and SOA technologies. In my experience, the most complex part of implementing these enterprise wide initiatives is dealing with change. And the number one way to address change is to have a solid communication plan. But is a good communication ...

And I Suppose VRM is the New Customer Service ''A heads up for folks who are interested in learning more about (a) customer service and support, (b) marketing or (c) Vendor Relationship Management (VRM) -- I'll be leading a workshop session at the 'Customer Service is the New Marketing' conference next Monday here in SF.'' How Best-in-Class ...

Business Intelligence 2008 ''As so often has happened, the arrival of technology to fill gaps also reveals the incompleteness of our systems. Business intelligence with its dashboard eagerness is revealing the overall scrappiness of our understanding of knowledge: how it arises, where it inheres, and how it can best be managed and ...