Dovetail Software Blogs

The tension that exists between Finance and IT within the organization is notorious. Both departments speak very specialized languages, and both are major strategists for the enterprise. Where is there any common language between the two camps? The answer may lie in the simple daily affairs of the business. Just as IT is encouraged to craft ...

Dovetail Software : How Open Should Web 2.0 Tools Be? ''If your company decides to create a wiki – whether it’s for internal use or customers or both – who should have access to it? What controls will you need to put in place? How open should you make your company wiki? Valuing IT Assets''Knowing the value of IT assets may well be a Good ...

Sorry, we couldn’t resist the title, but imagine what can be achieved if the traditional chasm between the CIO and the CFO can be bridged in common cause for customer service. If IT can build systems that measure the increase in top-line revenues from improved customer service, this would be an outcome beyond most of the CRM ...