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  • Dovetail Daily Links 2007-11-08

    Inching Towards Enterprise 2.0 ''The article is almost priceless for its reminders – largely addressed to the C-level executive suite it must be admitted – that we really should know all these things by now, because management theory has been under challenge by better ways to do things since the nineteen-eighties. But Olivier sees people ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on November 8, 2007
  • Dovetail Daily Links 2007-10-15

    Dovetail Software Blogs: Smart CRM''So where does the savvy need to exist in order to use automation in customer service and support? The greatest need lies with the robot-handlers themselves it seems. Customers don't mind dealing with honest machines that don't pretend to be more than they are; on the other hand customers hate to deal with ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on October 15, 2007