Dovetail Software Blogs

Inching Towards Enterprise 2.0 ''The article is almost priceless for its reminders – largely addressed to the C-level executive suite it must be admitted – that we really should know all these things by now, because management theory has been under challenge by better ways to do things since the nineteen-eighties. But Olivier sees people ...

Dovetail Software Blogs: Smart CRM''So where does the savvy need to exist in order to use automation in customer service and support? The greatest need lies with the robot-handlers themselves it seems. Customers don't mind dealing with honest machines that don't pretend to be more than they are; on the other hand customers hate to deal with ...

The IT departments of some companies will shrink in the coming years, replaced by managed services, and chipped away at by small-scale, online subnets rapidly deployed through the firewall by individual users and teams. But it doesn’t have to be this way. Some IT departments will transform themselves into businesses, and grow larger ...

The challenge facing the IT department is not just to transform its own culture into one that acts like a business, but also to develop meaningful dialog with the business side, and influence with the entire Chief Officer suite. In sympathy with the task, it can be said in passing that IT’s challenge – listening to and solving the ...

How is it that companies possessing capable and experienced executive and management teams still fail to take the right actions, or to solve problems when the solutions appear before them? The answer most often lies in conservatism. Contrary to the popular image of the bold entrepreneur, the true nature of business is conservative. ...