Dovetail Software Blogs

Yesterday we quoted Laurie Orlov’s thoughts about how stuck in our ways we can become, especially if we’re institutional and hierarchy-based (or if our name is IT). Meanwhile Jon Husband has been reading Gary Hamel on the future of management, and comes away impressed, offering some summary conclusions that may tie in with that sense of ...

It shouldn’t be surprising that a magazine devoted to the CIO point of view runs so many stories about the increasing educational requirements of IT leaders, but what may surprise some (not us) is the number of articles about the need for marketing skills that appear in CIO.com. Ex-Forrester research director and now CIO magazine editor ...

CRM and the Contact Center''Contextual assessment of customer needs in real time are the principal target of evolving customer service, more accurate than historical data derived from warehouse mining. Plainly put, it doesn't matter what customers have always done or what they say they want, what matters - and has proven more valuable to the ...

We’ve been thinking a lot about innovation lately and how businesses are struggling to be simultaneously innovative and profitable. Yesterday we talked about how some shops have tried to solve this problem by trying to outsource innovation, yet often failing miserably in the process. Companies outsource either to save money or to ...

”’We’re seeing decision-making power for any purchase is shifting out of the I.T. organization to the CFO or lines of business,’ said analyst Pascal Matzke. ‘Virtually no I.T. decision is being made without a business case [so] I.T. managers have to have a sound understanding of the business value of any project or purchasing ...