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  • Dovetail Daily Links 2007-10-08

    Dovetail Software Blogs:  The ROI of Collaboration''We love where Jay Cross is going with this, but ask any investor if ROI is an innapropriate measure of performance and you'll get a hard stare in return. It's more than semantics. We think ROI in the traditional usage still pertains to Web 2.0. It's not ROI that needs to be outmoded, ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on October 8, 2007

  • The Dovetail Advantage: Email and CRM

    Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...
    Posted to Dovetail Software (Weblog) by editor on January 25, 2007

  • On-Demand CRM and On-Premise CRM

    Is the on-demand delivery model the largest single contributor to the renaissance of CRM from its moribund state of two-three years ago? The industry seems to think so, from an informal survey taken by CRMBuyer ''Not surprisingly, on-demand topped many vendors’ list of things to be hopeful about in 2007 and beyond—and for good ...
    Posted to Dovetail Software (Weblog) by admin on January 11, 2007

  • Retail Discovers Customer Service Improves Bottom Line: Will CRM Follow?

    According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.Strange that retailers are just now waking up to this, ...
    Posted to Dovetail Software (Weblog) by admin on January 9, 2007