Dovetail Software Blogs

We may be biased but at Dovetail Software we think Bolt is a cool tool.The question is, what do YOU think?    

CRM systems and the contact center between them constitute a lot of spaghetti for integration, and the road is definitely uphill, but the push for unified systems continues to gain force as it becomes unavoidable that the customer today must be dealt with using a full set of data. Pulling the pieces together and getting them to talk ...

Dovetail Software Blogs: Evolving IT “As software developers we naturally resonate with the modern challenges that IT faces. As developers who specialize in providing business process improvements for the Clarify users, over and above what the original build provides, we’ve always naturally focused on creating software ...

Dovetail Software Blogs: Amdocs Clarify Dashboard Tutorial “What the article really brings home is how easy it becomes to extend and customize software once it jumps out of locked-in proprietary code and into open standards. This has always been a fundamental benefit of Dovetail CRM, breaking the Amdocs lock-in and restoring a ...

CRM will continue to be an unsatisfying investment to executives until it enlarges its focus to include customer service and support. Merging analytics and the customer loyalty paradigm into the sales force automation model disguises the fact that enterprise culture doesn’t really understand customer service, and remains tightly ...

Oh that Forgotten Space! How much money do companies leave on the table by not utilizing their customer service and support functionality, or integrating it fully with the rest of their CRM system, and their management protocols? CRM consultant Richard Boardman tells an extraordinary tale of profit made simply from using capability ...

We told you that widgets were coming, and now two powerful icons of the online world and the corporate network – Google and IBM respectively – have combined in an agreement to share 4,000 Google Gadgets with millions of WebSphere users. Widgets are small software applications that are little more than services – they perform nothing ...

Daily Dovetail Links: SOA - Almost As Good As Dovetail “For the owner of a Clarify™ system, the path is simpler, less politically complex, and branded by name: Dovetail Software. The headache disappears with proposing adoption of Dovetail CRM applications, because they’re specifically designed either to augment the existing install as ...

The acronym CRM stands for “Customer Relationship Management”, and yet when it comes to the intangibles of customer service it has always been up against the prevailing slogan, “Conclusive Results Matter”. Salespeople have always lived by this mantra, they know that talk is cheap, that leads are nothing until closed, and that only ...

Service Oriented Architecture (SOA) resonates with executives throughout today’s business computing environment because it offers opportunities to improve business performance, with limited risk, incrementally, and at relatively low cost. SOA offers increased flexibility, improved use of assets, alignment with business objectives, ...