Dovetail Software Blogs

IT Department: ''What have you done for me lately?'' ''We're all familiar with the expectations; IT is expected to continually increase the value proposition of the services we provide, both by increasing the quality of existing services and through the delivery of new services. Unfortunately, the expectation is usually that we provide this ...

Originally published July 5th, 2007 As companies change their thinking and IT charts a new course towards customer experience management, rather than the now so-yesterday CRM, companies may finally understand that the “relationship” they were managing with CRM never existed. Furthermore, the experience they intend to tailor to the ...

As companies change their thinking and IT charts a new course towards customer experience management, rather than the now so-yesterday CRM, companies may finally understand that the “relationship” they were managing with CRM never existed. Furthermore, the experience they intend to tailor to the individual customer may be just as ...