Dovetail Software Blogs

...

In a recent destinationCRM article, a couple of Oracle execs say: Transforming your business to a customer-centric organization starts with a CRM-focused services-oriented architecture. I have to disagree. While I concur that well-architected solutions will make it much easier to integrate multiple systems, software ...

The 37signals guys point us towards Twitter's use of HelpSpot's Help Desk software:   How do you help your helpdesk/support team give you the best support? Give them the information they need right from the start. I really like the simple, clear, and concise labels: This is what I DID This is what I EXPECTED to happen This is what ...