Dovetail Software Blogs

We often discuss self-service in terms of customer service and support (CS&S), but it’s useful to look at it in more obvious settings, such as retail, to appreciate the value that properly deployed self-service can give to the customer. The most noticeable trend nowadays is the checkout counter moving to the floor itself, with ...

Innovation Driven By Tools “Tools abound for collaboration to take place, and integrated suites of tools are beginning to appear from the major vendors. “Absent visionary leadership or revolutionary IT-as-a-business, with whole-suite solutions executives retain their sense of safety, and IT retains a manual of governance and ...