Dovetail Software Blogs

Social networking in the workplace has long moved beyond the concept of frivolous, into the background environment of what people do during their days. Corporate culture doesn’t yet acknowledge networking to be as essential as email, say, but the change is happening, incrementing daily. At Dovetail Software – given our development ...

Automated systems are a two-edged sword in dealing with customers: on the one hand when they work they relieve human resource costs; on the other hand it becomes perilously easy to alienate a customer for life. There is no greater irony for any company than to spend money building a system that automatically destroys its customer ...