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  • Social Networking and CRM

    Social networking in the workplace has long moved beyond the concept of frivolous, into the background environment of what people do during their days. Corporate culture doesn’t yet acknowledge networking to be as essential as email, say, but the change is happening, incrementing daily. At Dovetail Software – given our development ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on August 23, 2007
  • Sketches of IT Best Practice

    The future development path of CRM is undoubtedly tied to the business goal of constructing a customer-centric culture. The future of IT itself is challenging and exciting. Two commentators today feature in our links column, both lauding the pivotal value of IT in the success and even survival of the enterprise. Michael Kavis, an ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on July 16, 2007
  • Integration Is Hard Except with Dovetail

    As business rules become separated from application logic, and companies wrestle with developing agility, the times are reminiscent in a way of the evolution of the Internet, and the early attempts to separate content from medium. The most visible success from this was the development of the blog as a content management system. Once ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on July 9, 2007