Dovetail Software Blogs

At Dovetail Software we’ve always known that it’s our people who make the company, as our customers tell us continually. The step of exposing our internal processes to the outside world in employee blogs was a step into the unknown of course, but it turns out that it was simply another step on our development path. The efficiencies ...

Automated systems are a two-edged sword in dealing with customers: on the one hand when they work they relieve human resource costs; on the other hand it becomes perilously easy to alienate a customer for life. There is no greater irony for any company than to spend money building a system that automatically destroys its customer ...