Dovetail Software Blogs

Using Email in Clarify CRM Systems ''The best way to determine if customers are satisfied with your products and services is to ask them. This may seem obvious, but it is often overlooked amid the many demands of day-to-day operations. Systematically collecting and taking action on customer opinions should be a priority for all enterprises, as ...

Using email to query a database or perform other functions in any CRM or service and support system is a crucial time saver for agents involved in open cases. How powerful or constrained are the email capabilities of Clarify CRM? The definitive text on email integration with Clarify has been written by Gary Sherman, VP of Services ...

The Clarify CRM Audit ''Dovetail has always been the recognized leader in pulling additional performance out of Clarify, either with its own products or through consulting and customizing around the legacy install. The Clarify CRM Environmental Audit is a free diagnostic tool that enables everyone around the table to think more clearly ...

There's a full description of this audit in a Dovetail blog post. Here's some highlights from it:The Clarify CRM Environmental Audit applies an assessment process across the entire enterprise computing environment, noting according to a series of benchmarks the working effectiveness of the Clarify install, as compared with its true potential ...

What is the Clarify CRM Audit, valued at many thousands of dollars when obtained through Amdocs, and currently offered as a free service by Dovetail Software? The Clarify CRM Environmental Audit applies an assessment process across the entire enterprise computing environment, noting according to a series of benchmarks the working ...

Yesterday we said that as a company strips out the barriers and obstacles between itself and its customers, it approaches closer to the ideal of customer service, which already exists perfectly in the customer mind. We said you could see this reinvention happening by judging the goods and services that the company produced. Seth ...

Yesterday we were talking about some of the strategic drawbacks to SaaS – or rather, the need for on-demand systems to be deployed within a clear strategic framework, ideally set by IT. One of the clear SaaS potential pitfalls today is vendor lock-in. Our open design philosophy has always provided the exact opposite of lock-in with ...

There is a flurry of cautionary stories at the moment warning that hosted services may not be worth the dependency they create. Dovetail Software has long given the Clarify install a viable alternative to on-demand options, with an on-premise deployment that combines the best of both worlds. There should really be little surprise to ...

Yesterday we hinted at the confusion between Software-as-a-Service (Saas) and Service Oriented Architecture (SOA). Dovetail Software from its beginning has had a vital interest in the delivery and reuse of services in conjunction with the Clarify legacy install, through its APIs and now also through Dovetail Web Services. Unlike Saas ...

Social networking in the workplace has long moved beyond the concept of frivolous, into the background environment of what people do during their days. Corporate culture doesn’t yet acknowledge networking to be as essential as email, say, but the change is happening, incrementing daily. At Dovetail Software – given our development ...