Dovetail Software Blogs

Why do I say this? Because I constantly see what the CRM media focuses on and how the executives within companies treat their customer service and support organizations. It is a sad commentary about how the CRM media treats what is still the largest segment (according to Gartner) of CRM – Customer Service & Support (CSS). And if the media, and ...

We have coined the area of Customer Service and Support (CS&S), ''The Forgotten Space''. In my 2 years as CEO of Dovetail Software, I have spent a lot of time “observing” the marketplace and there are signs everywhere of how CS&S just doesn’t get the same attention that other areas of CRM does. Interestingly, I find that CEOs and other ...

We started the Dovetail blog at the beginning of the year, and to be honest, I didn’t know what the reaction might be from the Dovetail/Clarify community, or how our employees would act in their role as company spokespeople.We had numerous discussions within the company in regards to corporate policing of employee posts and employees believing ...

Stephen Lynn, CEO of Dovetail Software, offered his first message to the Dovetail/Clarify user community today, and praised the employees of the company for their numerous helpful posts in their own blogs:We started the Dovetail blog at the beginning of the year, and to be honest, I didn’t know what the reaction might be from ...