Dovetail Software Blogs

CRM systems and the contact center between them constitute a lot of spaghetti for integration, and the road is definitely uphill, but the push for unified systems continues to gain force as it becomes unavoidable that the customer today must be dealt with using a full set of data. Pulling the pieces together and getting them to talk ...

Sudar writes back: Hi Gary. Thanks for your response. Ideally this what we want to do. Once the customer returned the SN# we want to ''de-install the SN#'' from that site and also delete the SN# from the ''TABLE_SITE_PART''. By doing this way, Is there any issues/concerns you may think of? If you have any API's like this what is the cost to ...

We haven't tested with version 11 yet, as we haven't seen this release yet. As soon as we get our copies of new versions of Clarify software, we test and verify that our products work with these new versions. If needed, we will modify our APIs to be compatible with any changes that Clarify may have made. Truthfully, in the last few Clarify ...

Back in the last decade Dovetail Software, then going by the name First Choice Software, started creating APIs to extend Clarify CRM systems in new ways that went beyond the feature and function sets coded into the Clarify software. This was immediately acclaimed by grateful IT departments throughout the market. Software and ...