Browse by Tags

  • Daily Dovetail Links 2007-02-08

    Dovetail Software Blogs: Integrating the Software to the Process “As we’ve often said, CRM success comes from the ability of the agent to work efficiently and productively. Customization requires integration with existing systems, which is the greatest demand made of CRM software, in our view. This is especially true in the area of Customer ...
    Posted to Dovetail Software (Weblog) by editor on February 8, 2007

  • The Dovetail Advantage: Email and CRM

    Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...
    Posted to Dovetail Software (Weblog) by editor on January 25, 2007

  • The Social Networking Convergence With CRM

    Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking). It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004: Social networking software should ...
    Posted to Dovetail Software (Weblog) by editor on January 19, 2007