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  • Daily Dovetail Links 2007-01-19

    Dovetail Software Blog: Customer Support Saves the Day Again “The technical support department is probably the final stop along the way for a customer either about to leave a company forever, or about to convert to a lifetime loyalty. It’s the ultimate place for every enterprise to make good on all its promises.There is no telling how many quiet ...
    Posted to Dovetail Software (Weblog) by editor on January 19, 2007

  • CRM Post-Installation Tweaking is a Feature, not a Bug

    That’s a bold claim perhaps. But if new software poured out of the box like Saturday morning breakfast cereal – golden, abundant and sweet – we wouldn’t need in-house IT people or vendor engineering teams to install it, to integrate it with existing systems, and to tweak it repeatedly after install. Consider this story: I’d be very ...
    Posted to Dovetail Software (Weblog) by editor on January 16, 2007

  • Daily Dovetail Links 2007-01-16

    Dovetail Software Blogs: Email Integration with Clarify “Over the last 12 years of working with Clarify, email integration always seems to be a key topic of conversation, and I get many questions about email integration capabilities. So hopefully this post will answer most of these questions.” CRM News: Predicting 2007 IT Trends in ...
    Posted to Dovetail Software (Weblog) by editor on January 16, 2007