Dovetail Software Blogs

Dovetail Software Blogs: The Future of Knowledge Management “Knowledge is power, but only to the extent that it can be wielded like a sword, and brought into the realms of judgment, decision-making, and execution. Corporate effort is awash with data, and one serious concern of every enterprise is to find better ways to turn raw data into ...

Dovetail Software Blog: Business Process Drives the Change in CRM “Technology for its own sake is a seductive slip. It may be happening with over-enthusiasm in the technological innovations of today’s changing CRM, but this will eventually self-correct. Technological innovations by their very brilliance will of course carry the field to the extent ...

Dovetail Software Blog: Customer Support Saves the Day Again “The technical support department is probably the final stop along the way for a customer either about to leave a company forever, or about to convert to a lifetime loyalty. It’s the ultimate place for every enterprise to make good on all its promises.There is no telling how many quiet ...

That’s a bold claim perhaps. But if new software poured out of the box like Saturday morning breakfast cereal – golden, abundant and sweet – we wouldn’t need in-house IT people or vendor engineering teams to install it, to integrate it with existing systems, and to tweak it repeatedly after install. Consider this story: I’d be very ...

Dovetail Software Blogs: Email Integration with Clarify “Over the last 12 years of working with Clarify, email integration always seems to be a key topic of conversation, and I get many questions about email integration capabilities. So hopefully this post will answer most of these questions.” CRM News: Predicting 2007 IT Trends in ...