Dovetail Software Blogs

One of the great features in Dovetail Software’s Email Manager (and there are many) has always been its ability to query and update the Clarify database via email. Often seen as a case-resolution advantage, it now shows how well it dovetails into today’s growth of business intelligence requirements. Business intelligence capability ...

Where is CRM headed? Recently CRM Buyer put this question to a half-dozen CRM vendors, to gain a summary view of where the industry thinks it’s going in the next few years. For full detail see CRM Execs: Where Is the Industry Headed? The first point to become clear was that the role of CRM has changed, and so has ownership of its ...