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  • Daily Dovetail Links 2007-01-19

    Dovetail Software Blog: Customer Support Saves the Day Again “The technical support department is probably the final stop along the way for a customer either about to leave a company forever, or about to convert to a lifetime loyalty. It’s the ultimate place for every enterprise to make good on all its promises.There is no telling how many quiet ...
    Posted to Dovetail Software (Weblog) by editor on January 19, 2007

  • Daily Dovetail Links 2007-01-18

    Dovetail Software Blog: Tales of the Forgotten Space: Customer Support has Value “Support is the forgotten space, and you will hear us call it this time and again, for good reason. We do find the notion of retaining precious customers arising sometimes in enterprise strategy retreats (though often in the shadow of more drives to acquire new ...
    Posted to Dovetail Software (Weblog) by editor on January 18, 2007