Dovetail Software Blogs

We told you that widgets were coming, and now two powerful icons of the online world and the corporate network – Google and IBM respectively – have combined in an agreement to share 4,000 Google Gadgets with millions of WebSphere users. Widgets are small software applications that are little more than services – they perform nothing ...

Daily Dovetail Links: SOA - Almost As Good As Dovetail “For the owner of a Clarify™ system, the path is simpler, less politically complex, and branded by name: Dovetail Software. The headache disappears with proposing adoption of Dovetail CRM applications, because they’re specifically designed either to augment the existing install as ...

The acronym CRM stands for “Customer Relationship Management”, and yet when it comes to the intangibles of customer service it has always been up against the prevailing slogan, “Conclusive Results Matter”. Salespeople have always lived by this mantra, they know that talk is cheap, that leads are nothing until closed, and that only ...

Service Oriented Architecture (SOA) resonates with executives throughout today’s business computing environment because it offers opportunities to improve business performance, with limited risk, incrementally, and at relatively low cost. SOA offers increased flexibility, improved use of assets, alignment with business objectives, ...

Dovetail Software Blog: Daylight Savings Time (DST) Impacts Clarify Database “Those who have called Daylight Savings Time a folly from the beginning may snicker at the Congressional decision to alter the dates, but those who have anything to do with software aren’t laughing. Changing the dates of the Daylight Savings Time active period, ...

Those who have called Daylight Savings Time a folly from the beginning may snicker at the Congressional decision to alter the dates, but those who have anything to do with software aren’t laughing. Changing the dates of the Daylight Savings Time active period, for the first time in decades, will throw a lot of clocks out of sync. Dovetail ...

Dovetail Software Blog: Weatherproofing Customer Service and Support “Within the field of CRM, customer service and support (CS&S) often shows itself to be a fair weather friend: when the storm hits, the system fails. The recent customer experience delivered by Jet Blue, stranding travelers in storm conditions, has received ...

Within the field of CRM, customer service and support (CS&S) often shows itself to be a fair weather friend: when the storm hits, the system fails. The recent customer experience delivered by Jet Blue, stranding travelers in storm conditions, has received significant deconstruction in the industry, in part because the airline ...

Dovetail Software Blog: CRM 2007: On-Premise, On-Demand, and Services Everywhere – Part 3 “Underneath it all, of course, is software, which is ever evolving. The advent of small services is the great force massaging and challenging the monolithic installation into reinvention, integration, and ultimate efficiency. Everything points to ...

With all the fuss being made over widgets – and there is much more looming – will a commentator someday say that the cute little services known as widgets were like the small furry animals that stole the dinosaurs’ eggs, driving whole breeds into extinction? And if so will that be accurate? It will depend, as it often does, on the ...