Dovetail Software Blogs

Dovetail Software Blogs: Service Oriented Architecture and Dovetail on .NET “Dovetail Software’s platform is .NET, as many of you know. We wrote our applications from scratch to run on .NET, precisely because of the ease of integration and rapid development this platform affords. Like Microsoft, we’ve been quietly developing our ...

Focused as we are upon Customer Service and Support (CS&S), we pay great attention to the myriad stories in the CRM space that explain exactly what constitutes good customer service, and what exactly results in true customer satisfaction. It would be wrong to say it ALL comes down to the individual, customer-facing employees of ...

Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...

Nowadays in CRM we see great strides made in analytics, which serves both to help the enterprise determine the value of each customer, and also to create a personalized experience for each customer across all the enterprise touchpoints. We don’t manage or control our customers, they control us. And they know it…Customers ...

Because of Dovetail CRM, enterprises running Amdocs Clarify™ systems now have a unique – and superior – choice for upgrading, or migrating their environment to a new platform. Dovetail CRM is built from the ground up for delivering reliable, scalable, and secure system access over the internet, which makes it ideal for inexpensively ...

Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking). It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004: Social networking software should ...

The technical support department is probably the final stop along the way for a customer either about to leave a company forever, or about to convert to a lifetime loyalty. It’s the ultimate place for every enterprise to make good on all its promises. There is no telling how many quiet stories of customer satisfaction emanating ...