Showing page 1 of 2 (18 total posts)
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One of the more underused features within Clarify/Dovetail is the ability to link cases to solutions. Its a great feature - I just don't see it used often enough.
This allows organizations to track which solutions are used the most, and use that information to feed back to production groups (development, engineering, documentation, etc.) to help ...
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One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail speak, a Solution is essentially a KnowledgeBase (KB) article.
By allowing comments, I (and ...
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Overview One of the new features coming soon in Dovetail Agent 4.1 is the enhanced capability of using parameters in fcQuery that will be evaluated when a query is executed. This allows queries to be designed with much more flexible structure.
Dates are a very important parameter to be evaluated at run-time, and being able to build the query ...
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I was pretty excited to play with Ubiquity, a new Firefox extension that lets me think and act in a more natural language with my PC.
From the Ubiquity Tutorial: Ubiquity is an experimental Firefox extension that gives you a powerful new way to interact with the Web.
You're used to telling Firefox where you want to go by typing Web ...
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As part of the continuous effort to enhance and improve our applications, a new Spell Check feature was added for the next release of Dovetail Agent. This feature was added for every text area input in the pages of Agent. Currently there are almost 100 different pages in Dovetail Agent that use text area controls. Adding the new functionality to ...
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In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes).
Continuing on, lets look at how to index and search custom objects.
In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system.
This is an ...
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The custom field lists will only be applied to the base object for any of the APIs, so you will have to have seperate code to update the workaround table after the API call.
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In a previous post, I covered some details on Seeker - our full-text search engine, along with its integration with applications, such as Dovetail Agent.
One of the other things I really like about Seeker is its extensibility. Via configuration, Seeker can easily be extended to search additional (including custom) fields (such as a custom field ...
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Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have applications use this search service.
For example, we've added Search capabilities to Dovetail ...
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