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  • Re: create_soln_list and fclist()

    The custom field lists will only be applied to the base object for any of the APIs, so you will have to have seperate code to update the workaround table after the API call.
    Posted to General (Forum) by styson on August 7, 2008

  • APIs Remain a Great Integration Helper

    CRM systems and the contact center between them constitute a lot of spaghetti for integration, and the road is definitely uphill, but the push for unified systems continues to gain force as it becomes unavoidable that the customer today must be dealt with using a full set of data. Pulling the pieces together and getting them to talk ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on December 13, 2007

  • Dovetail Email Agent 1.4 For Clarify

    On October 15th Dovetail Software shipped the latest version of its email processing engine designed to access the Amdocs Clarify database. This version reflects a name change as well: what was long known in the Clarify community as SuperEmailClerk.NET, sometimes abbreviated as SEC.NET, is now Dovetail Email Agent 1.4. One great ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on October 30, 2007

  • APIs for Clarify

    When does it make sense to write a routine from scratch, versus using a proven API that has all the testing done? The answer comes down to time and cost of course, a different equation in each case. A recent dialog in the ITtoolbox Clarify forum illustrates the dimension of the issue. A user asked for advice on Clarify’s Assign ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on October 23, 2007