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  • Dovetail Daily Links 2007-10-23

    APIs for Clarify''At this point it was clear the user had some work in front of him whichever way he turned [...] Reusable code is the administrator’s friend, and a handy API can make a lot of friends for a company.''The architecture of participation: or, Nobody is as clever as everybody ''The Centre for Learning & Performance Technologies ...
    Posted to Dovetail Software (Weblog) by Dovetail Software on October 23, 2007

  • The Dovetail Advantage: Email and CRM

    Email integration with CRM is an important part of the CRM deployment for any enterprise. This is true simply because we all live and conduct our business in our email clients to a very large degree. RSS feed readers and IM (instant messaging) both have their place in our lives, as does the visual Web browser. In some sites the visual Web ...
    Posted to Dovetail Software (Weblog) by editor on January 25, 2007

  • Email Integration with Clarify

    By Gary Sherman  Over the last 12 years of working with Clarify, email integration always seems to be a key topic of conversation, and I get many questions about email integration capabilities. So hopefully this post will answer most of these questions. I'm sure there will be details I've missed (especially on some of Clarify's later ...
    Posted to Dovetail Software (Weblog) by editor on January 15, 2007

  • Retail Discovers Customer Service Improves Bottom Line: Will CRM Follow?

    According to CRM Daily, businesses—especially retailers—are discovering that they make more money if they offer better service and they say it’s primarily because they’re taking the extra time to find out all the additional ways their customers are trying to buy from them.Strange that retailers are just now waking up to this, ...
    Posted to Dovetail Software (Weblog) by admin on January 9, 2007