Dovetail Software Blogs

FOR IMMEDIATE RELEASE Dovetail Software Invites Developers to Five-Day Workshop Austin, TX — July 2, 2008 — Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced open registrations for its Dovetail Developer Workshop, July 21 – July 25, for customers interested in learning ...

We may be biased but at Dovetail Software we think Bolt is a cool tool.The question is, what do YOU think?    

For the holiday season Dovetail Software is giving away – absolutely FREE - the indispensable database admin tool, Dovetail Bolt, for ALL versions of Clarify.Simply reply to this post and we’ll send you the software download link by email.If you’re not already a registered user, register to reply to this post. Click the Join link in the top ...

CRM systems and the contact center between them constitute a lot of spaghetti for integration, and the road is definitely uphill, but the push for unified systems continues to gain force as it becomes unavoidable that the customer today must be dealt with using a full set of data. Pulling the pieces together and getting them to talk ...

We’ve been looking at integrating Enterprise 2.0 tools into the modern organization, and yesterday we asked, who will supply the necessary interoperability? Some answers appear. Integration of new tools with the legacy stack is one of IT’s recurring headaches. This is a familiar issue, especially to developers like Dovetail Software. While ...

APIs for Clarify''At this point it was clear the user had some work in front of him whichever way he turned [...] Reusable code is the administrator’s friend, and a handy API can make a lot of friends for a company.''The architecture of participation: or, Nobody is as clever as everybody ''The Centre for Learning & Performance Technologies ...

Clarify Rule Manager, and Dovetail RuleManager, are the all-important modules that manage the business rules such as when to escalate an open case to the next level of response. Being able to work with Rule Manager is crucial of course, and questions arise from time to time. One conversation about Rule Manager and Time Bombs in the ...

Dovetail Software Blogs: Evolving IT “As software developers we naturally resonate with the modern challenges that IT faces. As developers who specialize in providing business process improvements for the Clarify users, over and above what the original build provides, we’ve always naturally focused on creating software ...

Things move quickly in the healthcare and life sciences fields: innovation is rapid, prompted both by market pressures and medical imperatives. Medicine and leading-edge science walk hand in hand. Administratively, the industry is “required to ensure that safe drugs are on the market, medical data is kept private, and patients are ...

Oh that Forgotten Space! How much money do companies leave on the table by not utilizing their customer service and support functionality, or integrating it fully with the rest of their CRM system, and their management protocols? CRM consultant Richard Boardman tells an extraordinary tale of profit made simply from using capability ...