Dovetail Software Blogs

The utility of the mashup has brought it to the forefront in enterprise thinking as a way to compile information, and new data shows that enterprise spending plans include mashup development now more than ever.Tom Nolle at CRM Daily writes about enterprise spending forecasts, and the forces at work influencing the decisions of ...

Are wikis really the coming thing, the indispensable corporate collaboration tool? How many people are actively participating in the Wikipedia pages you visit? For the public world, numbers from Ben Gardner lately suggest no more than 10 percent. Zoli Erdos summarizes the math this way: 90% of users are lurkers (i.e., read ...

CRM and the Contact Center''Contextual assessment of customer needs in real time are the principal target of evolving customer service, more accurate than historical data derived from warehouse mining. Plainly put, it doesn't matter what customers have always done or what they say they want, what matters - and has proven more valuable to the ...

Web 2.0 tools all share the common characteristic of receiving modifying input from the user. The Web is no longer read-only, but an increasingly read-write medium. The newly created network wealth deriving from this has amassed somewhat by plan, but mainly from giving users and tools free rein, and letting the process define itself as ...

Control is a legitimate concern as collaborative technologies proliferate across the enterprise network. See Dovetail Software Blogs’s own treatment of this, An IT Governance For Culture Change, for a discussion of how IT can encourage Enterprise 2.0 in a secured manner. When users across the network start to use outside services ...

After a week discussing the perils and pitfalls of innovation, we turned on Friday to the deployment of Web 2.0 technology, which was where we were always heading for solutions to the innovation question. Any company of any size can effectively use Web 2.0 tools, the questions are which ones, and for what purpose. Collaboration is ...

Dovetail Software Blogs: Evolving IT “As software developers we naturally resonate with the modern challenges that IT faces. As developers who specialize in providing business process improvements for the Clarify users, over and above what the original build provides, we’ve always naturally focused on creating software ...

Communication is the common medium through which all collaboration moves. We think we know how to communicate, but maybe we don’t, and maybe thinking we do is our greatest hindrance to success. Anthony Cimino posted a brilliant observation recently at CIO.com, showing how we can learn to communicate by looking inside any busy ...

Probably the most valuable aspect of Dovetail Software’s array of products for the legacy Amdocs Clarify CRM install is their small footprint in any architecture, their sheer willingness to integrate with other systems. Ease of integration matters because data accumulation is growing, and data retrieval is increasingly a part of ...

Yesterday, quoting Denis Pombriant, we described how today’s methods of doing business through email are far in advance of most organizations’ abilities to organize the information being transferred. Not that email is advanced, more that it’s outdated in an age progressing rapidly with technologies of collaboration. As we have said ...