Dovetail Software Blogs

When doing testing or demos, I often need to send and receive email. For example, Dovetail EmailAgent requires a mail server for receiving incoming mail. Dovetail Rulemanager needs a mail server for sending outgoing notifications by email, as well as for sending outgoing email. When I'm in the office, I could use our corporate mail server ...

This post is for my readers who are Dovetail Email Agent customers. We are getting ready to release Email Agent 1.5 which contains some breaking changes that Gary Sherman has already posted about. I wanted to give our customers a heads up of what has changed to facilitate upgrade planning. Below is a draft of the “What’s New” from Version 1.5 ...

We're considering a change to Dovetail EmailAgent, and wanted to float it by our users to see if anyone had any concerns or objections. Currently, when EmailAgent adds more information to a case, it actually performs a Log Note action. Clarify has a "Email In" activity, but we don't currently use that. This is odd. EmailAgent also ...

We recently moved into new offices here at Dovetail, and with our new offices came a new phone system. One of the features of the phone system is that we can get an email whenever we get a voicemail. The email contains a WAV file of the actual voicemail recording. This allows us to easily be notified of, and receive voicemails, even when we're ...