Dovetail Software Blogs

Does the IT department ever get jealous of the power shift towards the business user and away from the technocrat? If information is power then surely nowhere in the enterprise is power shifting more fluidly than in the deployment of business intelligence systems across the organization. Managers and executives throughout every company are ...

Dovetail Software Blogs: Business and IT Are Oceans Apart “But one of the barriers to this being instituted is IT simply doesn’t know enough about how the company makes money. Just as few people on the business side understand the intricacies and challenges their IT counterparts face. “So the ability to pursue ...

Dovetail Software Blogs: Hospitals Learn CRM Pitfalls “Hospitals, as we reported recently, are feeling the same pull to improved customer service that all industries are feeling, and are turning to CRM and related systems for solutions. As a late adopter, the patient-care institution can learn from the trials and errors of ...