Dovetail Software Blogs

When Software and Politics Mix, Quality Suffers ''However, quality assurance works great in nice, sterile environments. But most organizations are messy affairs run by fallible human beings. In this blogsite, we often talk about the struggle to deliver good solutions and services against organizational inertia and hidebound thinking. ...

Gartner Suggests Seven Ways to Improve the Customer Experience ''Increasingly, companies are turning to customer experience initiatives to boost the bottom line, but it's an effort that requires cooperation across the organization and extends beyond just CRM, research from Gartner Inc. suggests. In fact, targeting, attracting and retaining ...

Another view: SOA opening up ‘can of worms’ in organizations ''SOA means a change in thinking not only among IT professionals, but among line of business executives and professionals as well. That systems are there to serve them, not the other way around. And they have the power and capability to make adaptations in those systems, easily, ...

Amdocs Introduces Unified Mobile Commerce, Search and Advertising Platform to Offer Service Providers New Business Models and Revenue Streams ''The new platform from Amdocs Advertising, Commerce and Entertainment (ACE) division was introduced at Mobile World Congress in Barcelona (Amdocs Booth B101, Hall 8) and integrates the Amdocs Search ...

Reviews ''But business is no-nonsense for a reason. No matter how friendly the company, if the shipments don’t arrive on time, or if the company fails to be efficient in hundreds of other ways, the relationship is over. ''So it’s necessary for the enterprise to develop concrete and actionable policies towards the social media intruding from the ...

CRM for Customers ''Beyond these advantages, the tools also are founded on dynamics of user feedback, review, and approval, which makes for platforms grounded in metrics of trust and authenticity. These two qualities have long played a role in sales and indeed all business – in fact salespeople are on working terms with them both – but ...

There is a flurry of cautionary stories at the moment warning that hosted services may not be worth the dependency they create. Dovetail Software has long given the Clarify install a viable alternative to on-demand options, with an on-premise deployment that combines the best of both worlds. There should really be little surprise to ...

Dovetail Software Blogs: Retail Self Service “Beyond simple queue-dispersion, however, the potential for stellar personal service is compelling: a handheld CRM device in a clothing store, for example, enabling the sales assistant to walk the customer through the purchase, swipe the card, and help carry the bag to the car – all ...

The corporation exists on its network, and through the disciplines of knowledge management is striving hard to bring all of its value chain onto the network For an example of one formerly disconnected piece joining the stream, see The Rewards of Automating Data Management on the Shop Floor, which says that “firms that measure ...

Dovetail Software Blogs: Collaboration Is the Heart of Development “For the cause of Agility, the enterprise computing system is enhanced by software development, and hinges on a less gripping but equally crucial word: Collaboration. Stakeholders must communicate, and collaborate, not just in the requirements and design stages, ...