Dovetail Software Blogs

Those that know me are well aware that I'm a big fan of RSS feeds. But, I do realize that not everyone has yet jumped onto the RSS bandwagon. So if you'd like to subscribe to my blog by email, you now can. Simply click the Subscribe by Email link, and you'll get updates delivered right to your Inbox.   How about giving RSS a try? ...

Becky at the Customers Rock! blog recently detailed the FreshBooks roadtrip, which is a great example of how a company can stay connected with its customers. I love this: This was not a product roadshow.  This was a listening tour. I also really like how they're using face-to-face conversations, but also expanding their conversations ...

Kent Valentine, a member of our sales team, has dunked his toe into the blogging waters. I'm looking forward to reading his tales from the field, which I'm sure will offer a different perspective than what us techies have to say.

I've blogged in the past about turning blog entries into customer experiences. Here's a recent real-world example of that. Adam Esterline reviewed Watir as part of a web application testing comparison.  In his own words, ''I did not give Watir very high marks.'' Bret Pettichord, our Test Architect here at Dovetail, and a core contributor ...

Dovetail Software Blogs: CRM and Customer Service Can Get Better “The support desk has a greater natural rapport with the customer than the sales desk does, so why has CRM focused so narrowly on the sales end? In times when companies urgently want to become customer-centric, how is the software shift towards the support desk ...

Sara Smith from ViaMetric has an interesting post titled A blog is not a brochure. Amen! (Full Disclosure: ViaMetric does some marketing work for us) My favorite line from her post: [Blogs are] your chance to show your customers that your company is run by actual living, breathing humans who like to think about things, and sometimes even write ...

A cleaner, more functional GMail I use GMail for my personal email, and functionally it's great, but I always thought it could use some help in its look and feel. Even the new beta of Hotmail has a nicer look. Not any more. Lifehacker recently rolled up multiple gmail enhancements and styling into one package: Better Gmail. I love the Super ...

John Ragsdale points out a new product that allows companies to monitor what's being said about their products and services in the blogosphere. We've been talking a lot about this here at Dovetail, specifically how a post on a blog or forum can be turned into a customer experience. I've mostly thought about identifying problems that ...

Wired magazine has a very good article this month titled the See-Through CEO. Interestingly, two members of our technical team forwarded this article to me this morning. A few gems from the article: The new breed of naked executives also discover that once people are interested in you, they're interested in helping you out - by offering ideas, ...

Interesting post on Corporate Blog Transparency     From the post: Transparency builds trust; trust builds interest; and interest builds an audience.