Dovetail Software Blogs

Unified Communications: Lifeblood of the Contact Center ''Nearly one quarter of organizations polled in recent research have implemented unified communications in the contact center, writes Aberdeen's Steve Lawrence. Unified communications -- the convergence of technologies like instant messaging, e-mail, VoIP and e-commerce in or ...

Enterprise Architecture: Have you failed at selling Agile? ''The real conversation centers around shared values of which absolutely zero Enterprise Architects I know champion as they are too busy doing thinly veiled strategy Powerpoints and playing with technology in order to focus on it. A wise architect once said, that those who always ...

Dovetail Software Blogs: Collaboration Spreads From the Web to the Corporate Network “How hard will it be for IT departments and executives to retain control over the enterprise computing environment, and at the same time unshackle all its workers, and invite them into enterprise-wide collaboration? Corporations are paying ...