Dovetail Software Blogs

Unified Communications: Lifeblood of the Contact Center ''Nearly one quarter of organizations polled in recent research have implemented unified communications in the contact center, writes Aberdeen's Steve Lawrence. Unified communications -- the convergence of technologies like instant messaging, e-mail, VoIP and e-commerce in or ...

Perfection and the Perfect Customer Experience ''The perfect customer experience, on the other hand, is one which results in customers becoming advocates for the company; creating referral, retention and profitable growth. 'The perfect customer experience' is achievable, one customer at a time. Indeed, it is something that must be achieved ...

Amdocs, IBM To Expand Global Relationship To Deliver Improved Customer Experience ''Amdocs Ltd. (DOX) and IBM (IBM) revealed that they have decided to enhance their global relationship to help service providers deliver significantly improved customer experience. The recently announced Amdocs Service Provider Information Management Solutions ...