Dovetail Software Blogs

Removing the C from CRM... ''As I’ve mentioned in previous posts, I’ve always been a bit uneasy about the 'Customer' in CRM. I prefer to view the deployment of CRM technology as a means of bringing about process efficiencies which may, or may not impact the customer.'' Process as a Substitute for Competence ''Have you observed the uptake ...

Encounters With Complexity ''Our profession uses highly complex stuff to do what we do. Our reason for existing is to deal with that complexity and shield others from having to do so. Whether it’s moving a data center, installing a new application package or developing a custom designed system, we experience a dizzying rush of details as we ...

Dovetail Software Blogs: Teaching IT To Sell “CIOs have never been under such a pressure to perform as they are today. The IT department can no longer act as an impenetrable black box that no one in the organization dares question. IT must show accountability in hard numbers that relate to dollars on the balance sheet – or it ...