Dovetail Software Blogs

There Must be 50 Ways to View Your Process ''While working with quite of lot of different people in the area of business process management, I am starting to see the value of different viewpoints on various concepts. One of these concepts is 'process'. And I want to share with you some of the views I have encountered. All of them have helped ...

Perfection and the Perfect Customer Experience ''The perfect customer experience, on the other hand, is one which results in customers becoming advocates for the company; creating referral, retention and profitable growth. 'The perfect customer experience' is achievable, one customer at a time. Indeed, it is something that must be achieved ...