Dovetail Software Blogs

In a previous post, we learned how to use a variable on either side of a business rule condition. Now, we'll create a business rule that uses this type of condition. User Story We'll start with a story: As a case owner, I want to be notified when someone else logs a note to my case, so that I can be kept informed of any activity on my cases. ...

While working with a customer this week, they asked about automatic subcase creation, similar to Clarify's Task Manager module. For example, if a new case of type "New Employee" is created, then I want to automatically create 3 subcases: One subcase for setting up network accounts, dispatched to the network queue One subcase ...