Dovetail Software Blogs

We recently moved into new offices here at Dovetail, and with our new offices came a new phone system. One of the features of the phone system is that we can get an email whenever we get a voicemail. The email contains a WAV file of the actual voicemail recording. This allows us to easily be notified of, and receive voicemails, even when we're ...

Kevin Miller recently had a recent post talking about how we have notifications from our Clarify/Dovetail system show up in Campfire. When a case is dispatched to our support queue, we get a notification in Campfire. That tends to be where we all "hang out", so its a perfect place for group notifications. Kevin had another great idea ...