Dovetail Software Blogs

The Changing Seasons of Customer Relations ''It bears repeating often that a key part of drawing closer to the customer is to develop sensitivity to context in your software and systems. There is no single, rote routine to follow in customer relations. As with life, it’s more important simply to be present than to supply the right answer, at ...

Dovetail Software Blogs: CRM Integration and Here Comes Microsoft “Stories coming from the company’s annual Convergence conference this week in San Diego recount impressive integration between Microsoft’s CRM application and the Office suite. The Redmond company could become a huge player in the CRM market, bringing flexibility ...