Dovetail Software Blogs

Amdocs Launches New Portfolio of Services to Support Delivery of Customer Experience Systems ''One of the new services from the Oxford University partnership is the Customer Experience Maturity Assessment. This assessment helps providers measure the level to which their current customer experience is impacting their customer base, as ...

CRM software in the contact center reveals as much about its maker as it does about the customer. Denis Pombriant has an examination of employee attrition rates in the contact center – as high as fifty percent. He suggests that inordinate stress in the occupation comes because many centers are asking the agent to make up for too ...