Dovetail Software Blogs

Retailers are beginning to reap rewards from the long path of CRM software development, showing more willingness to invest in technology, and excited by the demonstration of radical new ways to embrace customers made by the Web 2.0 tools of social personalization.“Stores spend $34.5 billion a year on all kinds of technology, from the cables ...

Dovetail Software Blogs: Dovetail Software Knowledge Management “Knowledge management is an easy area for the enterprise to achieve mediocre attainments, and this is because technology is only part of the story. The way you deploy and integrate the system with internal and customer-facing processes is equally important, one of ...