Dovetail Software Blogs

When Software and Politics Mix, Quality Suffers ''However, quality assurance works great in nice, sterile environments. But most organizations are messy affairs run by fallible human beings. In this blogsite, we often talk about the struggle to deliver good solutions and services against organizational inertia and hidebound thinking. ...

If the enterprise could start from scratch with all of its IT environment, what would it do differently? For the owner of the Amdocs Clarify CRM system the most profitable answer would be to deploy nothing but Dovetail CRM products against the Clarify database. For the rest of the industry, and in other fields, the menu of options ...

Dovetail Software Blogs: Users Versus the Firewall “Users are unhappy when IT locks down the enterprise for security scans, or hobbles their computer performance from outdated appreciation of application requirements. But as IT knows, if a virus brings the whole workplace to a standstill, it won’t be the users who have to ...

Innovation Driven By Tools “Tools abound for collaboration to take place, and integrated suites of tools are beginning to appear from the major vendors. “Absent visionary leadership or revolutionary IT-as-a-business, with whole-suite solutions executives retain their sense of safety, and IT retains a manual of governance and ...

The process of change and change management is a challenge for everybody in the modern enterprise, but embracing change in a way that welcomes forward motion can be done. Innovation and marketing consultant John Caddell describes an all-too-common scenario of change planning in many companies. “Most big companies’ innovation ...

Just as the modern corporation must evolve to survive in today’s rapidly changing world, so too must its IT department reinvent itself, or be swept away as irrelevant by the swift tides of technological innovation. The good news is twofold: stakeholders in the enterprise want IT to take more of a guiding role in development; and the ...

For the executive and management layers of the modern company to become efficient agents of beneficial change, software has to capture the evolving best practices of all business process and all decision-making process. The worker layer receives great empowerment from today’s new software tools, which opens up daily procedures to ...

Technological advances spawn instant headlines and offer rapid change to users, and the launch of the new overnight sensation obscures the underlying nature of technology development, which is a more gradual and systematic process. Enterprise IT systems respond best to clear development plans over comfortable timelines. To devise ...

To determine the steps required to enhance a legacy CRM deployment is a reasonably straightforward task; by the time Dovetail Software is involved, business managers and IT people have usually held some serious discussions about their needs. We also come in as a consulting team, of course, increasingly so in this age of extending ...