Dovetail Software Blogs

I've received a few questions on this recently, so I decided a post is in order. One of the features in Rulemanager (both the Clarify/Amdocs Rulemanager and the Dovetail Rulemanager) is the ability to have it invoke command line scripts/executables via a business rule action. For example: if a case has been in a status of ''waiting on ...

Every morning I get an email report containing all of the Full Text Searches that our customers performed within our SelfService application, along with how many results each search resulted in, and if there were any errors. Our volume is low, so it's not too much information for me to process on a daily basis. This report allows me to gain some ...

 SuperEmailClerk.NET (SEC.NET), when running in API Invoke mode, will invoke requested APIs and return the results in a reply email. SEC.NET can be configured to execute API toolkits purchased from Dovetail Software, such as the ClearSupport toolkit, or custom-built APIs. This post will walk through creating a custom API in .NET ...

For years, Clarify has used the full-text search engine from Fulcrum (now Hummingbird OpenText) to allow full text searches in its applications. This was important back in the day, since the database vendors didn't offer good solutions to this problem. Now they do. A couple years ago, as we started expanding our knowledgebase, we had the need to ...

Here's an interesting scenario that we recently ran into when developing our SchemaEditor application for Clarify. In Clarify, the rule is that relation names must be unique within a table, which makes sense. For example, I cannot have two relations named case2site on the case table. The schema editing tools (ddcomp, DD Editor, Dovetail ...