Dovetail Software Blogs

In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes). Continuing on, lets look at how to index and search custom objects. In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system. This is an ...

Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have applications use this search service. For example, we've added Search capabilities to Dovetail ...

A common customization within Clarify is to highlight priority cases in a wipBin or queue by setting their color. For example, make High Priority cases really stand out by coloring them red. Clarify Classic Client The ClearBasic Customization Guide has a couple of examples on how to do this with the Clarify Classic Client. However, the ...