Browse by Tags

  • A feed for new Knowledgebase Articles

    Kevin has put together an RSS feed for our most recent knowledgebase articles. The feed can be subscribed to using a feed reader (such as Google Reader), and any new articles will be delivered to you. Very cool. We eat our own dogfood here, meaning we use our Dovetail/Clarify system for our customer support team - including the knowledgebase ...
    Posted to Gary Sherman (Weblog) by gsherman on February 10, 2009

  • Commenting on Solutions

    One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail speak, a Solution is essentially a KnowledgeBase (KB) article. By allowing comments, I (and ...
    Posted to Gary Sherman (Weblog) by gsherman on September 28, 2008