Showing page 1 of 3 (23 total posts)
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Ever since we introduced Dovetail Seeker this summer, I was anxious to incorporate its capabilities with our applications.
It is integrated within Dovetail Agent, Dovetail SelfService, and Dovetail Mobile Agent. Kevin also demonstrated how to incorporate it into your own applications (his particular example was integrating Seeker with an ASP.NET ...
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Recently I had the need to consume JSON in ClearBasic.
For example, I make a request to a web service, and the service returns a result set in JSON format. I want to display those results within Clarify. JSON JSON (JavaScript Object Notation) is a lightweight data-interchange format. JSON is a pretty popular data transfer format, especially for ...
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I recently responded to a question about adding a Save button to the CR (Change Request) form in Clarify. Dusting off my Clarify knowledge, I gave some details about how to simply copy the Save button from the Additional Features form. I'm sure not everyone knows about these forms. We wrote about this years ago, in one of our newsletters, ...
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In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes).
Continuing on, lets look at how to index and search custom objects.
In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system.
This is an ...
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Dovetail Seeker is our search engine for Clarify/Dovetail. One of the things I really like about Seeker is that its easy to take advantage of its search results from different applications. Because Seeker is a web service, its relatively easy to have applications use this search service.
For example, we've added Search capabilities to Dovetail ...
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Kevin walked past my laptop the other day and noticed an ugly looking hot-dog-inspired-colored window, and asked - what the hell is that?
This is what it was:
Ugly? Absolutely. Useful? I think so. I thought it deserved some explanation, so here goes. Colors I purposely use the bright colors to distinguish the different elements, along with ...
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For the most part, Clarify is pretty easy to customize. Occasionally, you run into Clarify forms that just don't behave as you would expect. In particular, the "old" Clarify forms, that were all written in C, long before ClearBasic was considered - those can be problematic. ClearLogistics forms are also typically problematic - the ...
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I'm sure most of the ClearBasic brainiacs already know this (and I may have at one point), but the parameter to App.ShowSolution is a record of type "workaround", not a record of type "probdesc".
I probably knew this at one time, but its been a long time since I've done ClearBasic coding. I'm blogging this so that I can find ...
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A common customization within Clarify is to highlight priority cases in a wipBin or queue by setting their color. For example, make High Priority cases really stand out by coloring them red. Clarify Classic Client The ClearBasic Customization Guide has a couple of examples on how to do this with the Clarify Classic Client.
However, the ...
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At Dovetail one of the things we sell is Clarify Helpdesk support. This means that customers having problems with Clarify Client can get support when they run into issues. We had an interesting case recently that I thought would be good to share with the community.
Under the hood Clarify Client uses a variant of Visual Basic called ClearBasic ...
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