Dovetail Software Blogs

One of the themes I’ve picked up on recently is that there seems to be a lot of organizations who still use Clarify /Amdocs, but not to its full potential. No where near its full potential. I’ve recently talked to a bunch of people who don’t really know how to use it fully, extend it, what functionality is available, or even how to maintain it. ...

What is a WebHook? From the WebHooks wiki: The concept of a WebHook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; a simple event-notification via HTTP POST. A web application implementing WebHooks will POST a message to a URL when certain things happen. When a web application enables users to ...

For any of you Clarify peeps out there looking for a gig, there’s a Clarify Technical Consultant available at IDC Technologies in Silicon Valley. Requirements: 4-5 years in the following amdocs modules Clarify Application: amdocs crm, clarify classic client, call center application, clear support application, clarify schema, clarify ...

Kevin has started his first in a series of posts around customizing Dovetail Carrier. Good stuff! I’m looking forward to the rest of his series.

For any of you Clarify peeps out there looking for a gig, there’s a Clarify Architect position available in Cincinnati Ohio. Requirements: Very Strong experience with Clarify/Amdocs product platform (Customer/Call management systems) Strong experience with installations, configurations and migrations of Clarify product platform Strong ...

I recently received a request asking how to migrate some data (specifically, cases) from Clarify into Zendesk. Seems the company is in the process of turning off Clarify and rolling out Zendesk.     It’s all about the APIs We provide a full set of APIs for Clarify within our Dovetail SDK, and Zendesk also provides a set of APIs. ...

When creating a new table or view in Clarify/Amdocs/Dovetail, a unique ID number must be supplied. How do I know what ID to use? Clarify has defined a range of numbers that are reserved for custom tables and views. They guarantee that they will not use any numbers in this range. So, you need to use a number in this range. There are two ranges ...

I was recently working on porting some existing ClearBasic batch (cbbatch) scripts to PowerShell. I’ve blogged in the past about using our SDK with Powershell. For this particular project, I had multiple scripts to port, and I was looking to extract some common functions and utilities, so that they could be used between multiple scripts. ...

We received a request recently about how to deal with some text in the system that was formatted using a fixed width font. For example, a customer might send in an email that contained some text that was laid out in a nicely formatted table structure. Such as this: ...

I received this email from Amdocs Product Support, announcing the winning customer for this month. For this month, the winning *customer* is: an Amdocs employee. <shaking head in disbelief>