Dovetail Software Blogs

The case history within Clarify has always been a bit of a sore spot with users for a long time. It was good - in that it made it easy to quickly review the details of the case. But, it did have its issues: Its just one giant text blob. You have no control over the formatting. Its in chronological order. Sometimes this is OK, but ...

One of the things I've wanted to do for a long time is have the ability to add comments on objects within the Clarify/Dovetail system. As a specific example, I've wanted to be able to add comments to a solution. For those not versed in Clarify/Dovetail speak, a Solution is essentially a KnowledgeBase (KB) article. By allowing comments, I (and ...

In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes). Continuing on, lets look at how to index and search custom objects. In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system. This is an ...