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  • An RSS feed for Dovetail Recent Knowledgebase Articles, courtesy of Dapper and Yahoo Pipes

    We publish our knowledgebase articles online: http://www.dovetailsoftware.com/resources/knowledgeBase.aspx. We use the Dovetail SDK to query the solutions in our Clarify/Dovetail database and build the HTML pages. In addition, we have a page that lists the latest 20 articles: ...
    Posted to Gary Sherman (Weblog) by gsherman on December 19, 2007

  • Having RuleManager invoke command line scripts

    I've received a few questions on this recently, so I decided a post is in order. One of the features in Rulemanager (both the Clarify/Amdocs Rulemanager and the Dovetail Rulemanager) is the ability to have it invoke command line scripts/executables via a business rule action. For example: if a case has been in a status of ''waiting on ...
    Posted to Gary Sherman (Weblog) by gsherman on June 26, 2007

  • Should log_notes update the last modified timestamp on the case?

    On most workflow objects in Clarify, such as case, subcase, etc. there is a column which indicates the last modified date.  For example, on table_case, there is a modify_stmp column. In older versions of Clarify (including up to version 11.5), if you perform a log action (such as log notes), that timestamp is not updated. In later ...
    Posted to Gary Sherman (Weblog) by gsherman on June 13, 2007

  • Using the fcSDK in PowerShell

    Years ago, if I wanted to ''script'' Clarify, I would use UNIX shell scripts, including UNIX mini languages such as sed and awk, that would create dat files that could be imported with dataex. When ClearBasic was introduced, we also got cbbatch, which was a command line interpreter for ClearBasic, so we could script Clarify using CB. When we ...
    Posted to Gary Sherman (Weblog) by gsherman on April 25, 2007